Welcome to Upswello Documentation

Upswello is a comprehensive operating system for repair shops, helping you manage tickets, customers, payments, and more. Whether you're just getting started or looking for a specific how-to, you'll find guides here written for repair shop owners.

Getting Started

New to Upswello? Start here:

• Welcome to Upswello — Pre-launch checklist for setting up your shop
• Adding Your Team Members — Create staff accounts and assign roles
• Enrolling to Take Payments — Connect your payment processor

How-To Guides

Step-by-step guides for common tasks:

• Checking In a New Repair — Create a ticket when a customer drops off a device
• Taking a Payment — Collect payment on a completed repair
• Sending a Message to a Customer — Contact customers from the app

Feature Reference

Learn about each area of Upswello:

• Dashboard — Understand your shop's at-a-glance performance
• Tickets — Manage repair jobs from intake through completion
• Settings — Configure your store preferences

Need help?

Have a question not covered here? Contact our support team at support@upswello.com