Sending a Message to a Customer

Need to text or email a customer about their repair? Upswello's Inbox lets you send messages right from the app, and the conversation stays linked to their profile and tickets. This guide shows you how.

Opening the Inbox

Placeholder: Where to find the Inbox and how to navigate to a customer's conversation.

Starting a new conversation

Placeholder: How to select a customer and send your first message (SMS or email).

Replying to an existing conversation

Placeholder: How to continue a thread and keep the history in one place.

When to use SMS vs. email

Placeholder: Tips on choosing the right channel for different situations.

Need help?

Have a question not covered here? Contact our support team at support@upswello.com