Frequently Asked Questions
Here are answers to the questions we hear most often from repair shop owners. If you don't find what you need, reach out—we're happy to help.
Tickets
How do I change the status of a ticket?
Placeholder: Step-by-step for updating a ticket's status (e.g., from In Progress to Waiting on Customer) and when to use each status.
Can I merge or split a ticket?
Placeholder: Whether merging or splitting is supported, and how to handle cases where one repair becomes two (or vice versa).
How do I add a discount or waive a fee on a ticket?
Placeholder: Where to find discount options, how to apply them, and how they affect the total.
Payments
What payment methods can I accept?
Placeholder: Overview of supported methods (card, cash, etc.) and what's required to enable each.
How do I process a refund?
Placeholder: Step-by-step for issuing a refund and how it appears in your records.
When will funds from a card payment reach my bank account?
Placeholder: Typical payout timeline and where to check status.
Inventory
How do I add a part to my inventory?
Placeholder: Quick steps for adding a new part, including SKU, quantity, and cost.
What happens to inventory when I add a part to a ticket?
Placeholder: How parts get deducted, when it happens, and how to correct mistakes.
How do I set up a low-stock alert?
Placeholder: How to set a reorder threshold and what happens when you hit it.
Account
How do I add another team member to my account?
Placeholder: Link to Adding Team Members guide and brief summary.
How do I change my subscription plan?
Placeholder: Where to go to upgrade or downgrade and what to expect.
Who do I contact for billing or account issues?
Placeholder: How to reach support for billing, account access, or other account-related questions.
Need help?
Have a question not covered here? Contact our support team at support@upswello.com