Tickets

Tickets are the heart of Upswello—each one represents a repair job from the moment a customer drops off a device until the work is done and paid for. This guide walks you through the Tickets area and how to work with your repair queue.

The ticket list view

Placeholder: How to view, filter, and sort your tickets by status, date, or customer.

Ticket statuses and what they mean

Placeholder: Explanation of each status (New, In Progress, Waiting on Customer, Completed, etc.).

Opening and editing a ticket

Placeholder: How to open a ticket, add or change line items, and update customer or device details.

Moving a ticket through its lifecycle

Placeholder: How to change status, add notes, and mark a ticket complete.

Need help?

Have a question not covered here? Contact our support team at support@upswello.com