Inbox

The Inbox is your in-app messaging center for talking to customers. Send SMS or email from one place, and every conversation stays linked to the customer's profile and tickets. No more juggling multiple apps or losing track of who said what.

What the Inbox shows

Placeholder: How conversations are organized, by customer, and how to find a thread.

Starting a new conversation

Placeholder: How to select a customer and send your first message (SMS or email).

Replying and managing threads

Placeholder: How to reply, keep history, and switch between SMS and email.

Inbox and notifications

Placeholder: How new messages appear and how to stay on top of customer replies.

Need help?

Have a question not covered here? Contact our support team at support@upswello.com